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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Complimentary Gift Wrapping
- Guarantee
- Shipping & Delivery
- We use Australian air Express, Fastway and Toll Ipec for all of our shipping requirements in Australia. This provides a fast and secure way of shipping our products to you. Each order can be tracked, no matter where it is in Australia, eliminating any chance of lost packages. They offer a door to door service which makes sure your order finishes with the correct person. All packages will require a signature to receive them so please include a delivery address that makes sure someone can receive it during business hours. Due to this we cannot send to PO Boxes. If no one is there to receive the parcel, AaE, Fastway & Toll Ipec will leave a card and a call can be made to make an alternative time to re-deliver.
For all international orders, please email us with your order and we can arrange a postal quote for you to approve first.
If we do not have enough stock on hand when you place your order, we will wait for your order to be complete before sending it. You will be notified of this as soon as possible. You can choose to have your part order sent to you but you will be required to pay for the postage on the rest of the order once it becomes available. - Privacy & Security
- 1. Collection of personal information
Scentiments is the sole owner of the information collected on www.scentiments.com.au .We collect information from our users at several different points on our Web sites.
We request information from the client on our order forms. A client must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customers' orders. If we have trouble processing an order, the information is used to contact the user.
2. The way personal information is used
The information we collect may be used to provide you with tailored solutions. We may also use this information to contact you regarding issues related to accounts, sales or technical support. On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email.
3. Disclosure of personal information
We regard all information obtained from you as strictly confidential and therefore unless consent is provided we do not share your information with other third parties, with the following exception: this site may contain a small number of links to other sites. Scentiments is not responsible for the privacy practices or the content of such Web sites.
4. The way to modify and update personal information
If a user's personally identifiable information changes (such as postcode, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users' personally identifiable information. This can usually be done by emailing our customer support group or, contact us by postal mail.
5. Individual’s privacy when entering information
We may use cookies to keep track and record your preferences and activities on our sites. A cookie is a piece of data stored on the user's computer tied to information about the user. For instance we record IP addresses when you make a purchase to ensure your transaction is not fraudulent. It is optional to allow cookies and they can be disabled using your web browser. If users reject or disable the cookies, they may still access most of our websites.
6. Security of personal information collected
This Web site takes every precaution to protect our users' information. When users submit sensitive information via the Web site, their information is protected both online and off-line. When our order forms ask users to enter sensitive information (such as a credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order forms, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing'. While we use 128-bit SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Any time new policies are added, our employees are notified and reminded about the importance we place on privacy, and what they can do to ensure our users' information is protected. Finally, the servers that store personally identifiable information are kept in a secure environment. If users have any questions about the security of our Web site, users can send an email to info@scentiments.com.au Email: info@scentiments.com.au
7. Your consent to this agreement
By using our website, you consent to the above mentioned privacy statement. Scentiments may review and change the privacy statement from time to time, and we will publish the updated statement on the our website www.scentiments.com.au . - Returns & Replacements
- Please do choose carefully!! If however you are unhappy with your product you can choose between a refund, exchange or credit (minus postage expenses). Please retain your e-receipt for proof of purchase. This is provided the goods have not been opened or used and all seals and containers are intact.
- Ordering
- If you are a visitor to our website from countries other than Australia, welcome.
Currently our website only accepts orders with a delivery address located in Australia due to our set delivery fee for orders in Australia only.
If you would like to place an order with us here at Scentiments, then please copy and paste your 'checkout page' into an email or simply write directly into an email your desired products including quantities and price to avoid confusion and send to sales@scentiments.com.au.
A delivery quote will be obtained and emailed to you for approval and you will be advised how to place the order with the correct postage. An insurance quote will also be provided for you and this is an optional extra.
If you have any further questions regarding placing an order from a country other than Australia, please email us here at enquires@scentiments.com.au and we will return your email as soon as possible. Thank you. - Payment, Pricing & Promotions
- We accept the following major credit cards - VISA, MASTERCARD, and AMEX. All transactions are processed by the Commonwealth Bank in real time by a secure server. This is the most secure way you can process transactions on the internet. Your personal credit card details are not seen or stored by anyone here at Scentiments. Simply stated, your transaction is processed by the bank, approved, and then your order sent.
You can also pay via Money orders or Cheques. Proceed through to the checkout, and select this as your payment option. An invoice will be emailed to you with the required details. Please make sure all cheques/money orders are made out to Scentiments and post to 6/282-284 Chesterville Road, Moorabbin, Victoria 3189. Once all funds have been cleared, your order will be delivered to your nominated address.
Direct Bank deposit can also be used to purchase items from this site. Simply transfer the funds from your own internet banking website into the following bank account.
Scentiments
BSB Number - 033 059
Account Number - 303 189
Please use your full name as a reference guide for us here and email us at sales@scentiments.com.au to confirm the transfer has been made. Once the funds are noted in the account, your order will be sent immediately to your nominated delivery address.
We will also process orders over the phone. Please call the store on 03 9555 5926 or 1800 68 64 90 to place an order. You can choose to pay with your credit card or also advise us of your intentions to make a bank transfer or cheque/money order.
Unfortunately we cannot accept COD (Cash on delivery).
If you have any further questions or queries regarding payments and security at Scentiments then please email or call 03 9555 5926 or 1800 68 64 90. - Complimentary Gift Wrapping
- At Scentiments we are pleased to be able to offer complimentary gift wrapping on all orders. Simply select 'yes' from the drop down box on each item you wish to have gift wrapped, write a simple message in the text box on the payments page and leave the rest to us.
Your goods are wrapped in a high quality classic white gloss paper with a pink ribbon tied around it with a little gift card.
This is perfect if you are needing a gift in a hurry or simply wish to send a gift to friends, family or as a thank you. You can choose to have it sent directly to the recipient by placing their address in the delivery section on the payments page. Remember to allow 1-3 days delivery.
If you have more than person you wish to buy a gift for, you will need to place individual orders to enable you to put the correct delivery address on each one. - Guarantee
- Scentiments offers a 100% money back satisfaction guarantee on all products purchased from this site. If you are not completely happy with your products, simply return them for a full refund (less postage). Simply contact us and we will arrange to have a satisfactory arrangement for you.