I just wanted to thank you for sending me replacements of the broken room sprays that I ordered. It was lovely to see such good customer service and such an honest business to whom I will recommend to my clients. Thank you again and I look forward to purchasing items from you again in the future.
Melanie, WA


Just want to compliment you on your great service. I ordered some soaps on Monday, they were delivered on Wednesday, I wasn't at home to receive them, but they were re delivered to my work place on Friday - no problems. Thank you again, I will recommend you to my friends.
Kathryn, WA


Just received my order and wanted to say thank you for your service! I will be ordering from you again very soon and telling my friends and family also. Once again thank you and I love your range.
Nicky, Vic


Glasshouse candle received today - Sistine Chapel. woo hoo !! Your customer service is the best, I will certainly be recommending you to friends and re-ordering from you.
Cindy, NSW


Goods have arrived, Just as ordered. Many thanks for a efficient service.
Isla, NSW
 

Many thanks for the prompt delivery of my order, greatly appreciated. All A Ok. Have a great 2012.
Eric, QLD


Hello I received my order 2 day and I was very impressed. The gift wrapping was gorgeous as was the candles. I have added u 2 my list of favourites all I can say is the candles are stunning. Many thanks.
Debra, SA


Hi, Just writing to let you know my order has arrived and is just perfect, thanks for packing it so well (mine was the NT mail bag address).
Kelly, NT


Thankyou for the very prompt delivery of the Urban Rituelle 'Green Tea.'  Thankyou also for including the tester jar, a very nice surprise.
Pat, NSW


Wonderful, thank you so much for your assistance, I’ve been very happy with my Scentiments experience! Thanks.
Meg,  NSW
 

Got them – thanks so much for making this happen!
Bonnie, WA
 

Dear Scentiment staff - my order arrived today, thank you for such a prompt and reliable service.  Needless to say I will continue to use your service and advise family and friends of what a great service you provide. Many thanks again.
Joy, NSW
 

Hi, Our order arrived, 25th Oct, very quickly, and we are very happy with the transaction.Thanks,
Beverley, Vic
 

Hi, I received my divine candles this morning. Thank you so much for your prompt service. Definitely be shopping with you in the future.
Heidi, SA
 

I meant to contact you last week when my Glasshouse Fragrance arrived to thank you for your excellent service. Thanks too for the personal phone call to explain your system...a service beyond call but much appreciated. We are enjoying the diffuser and will not hesitate to re-order and will certainly look forward to that.
Garry, NSW
 

Just want to let you know that I have gotten the candles.  I want to thank you so very much for all of your help.  My daughter will be so happy. Take care,
Binny, USA
 

Just letting you know that my order arrived today. Courier had no problems finding place.  Thank you so much for such great speedy service....and great products. One very happy customer. Regards,
Jeanie, SA
 

thank you very much, my items arrived safely and today... very happy customer
Cathy, Vic
 

Hi there, I was soo surprised at the arrival of my candles. I work as an RN on Palm and postal service here is so bad. I am more than delighted in my purchases. There is nothing like coming back to the quarters (I am a RN working in a community and we all actually live in a compound behind the hospital), lighting candles and relaxing in the quiet. Again thank you it made my day to receive these so quickly.
Pauline, QLD
 

I would like to express my delight with the wonderful service you have given me. I only ordered my perfume yesterday and it was here in Deniliquin this morning. I always appreciate good service from my online suppliers, especially so since Deniliquin is fairly remote from ‘the big smoke’ and I depend so heavily upon purchasing most things on the net.
Lili, NSW
 

Many thanks for the wonderful service!.  The order arrived today in record time. So pleased I can access this product so easily.
Helen, NSW


Hi there, I want to thank you very much for your great service. The Glasshouse candles I ordered from you are now wrapped up and under the Christmas tree! I appreciate very much your extra effort of suggesting a replacement candle for one that was unavailable to me. I wish you a very Happy Christmas. Thanks,
Annabelle, TAS


I received my miami candle today. Thanks for your wonderful customer service. Merry Christmas!
Shandy, NSW


Thank you for your help the other day. Got my candles. Yummy! They all smell so great. Thank you,
Amy, NSW


Just to say Mum/Peggy just received her parcel in Metung and is absolutely delighted.  Wanted me to say special thank you for beautiful gift wrapping and your thoughtfulness in adding 'post it' notes on wrapped items. Kind regards
Helen, Vic


Just wanted to say that my candles arrived today. Thankyou for the great service and products, it was a pleasure to order from your company. Many Thanks
Fiona, WA


Finally!  I realised I would never get time to come out and pick up the candles.  So I ordered on line yesterday.  Thankyou so much.  I have just had the delivery and am burning a candle now.  I have two children home sick and a husband!!!  I think this is going to be the only way for me to have your candles.  They smell wonderful.  Thank you for the fast delivery.
Kerry, Vic


I couldn't resist I started burning the Luxe Linen last night and it was so Luxe Linen! The others smell great I can't wait to use them all.  It has been raining in Sydney this last week, so it is great candle weather. I also wanted to say a big thank-you for my 2 little gifts they are fantastic. Such a nice surprise when I open my package last night. Kind Regards,
Gina, NSW


To all at Scentiments - This is a bit late (my order being back in mid-April), but I just wanted to thank you very, very much for your outstanding service and absolutely gorgeous range.

I am totally addicted to the divinely scented Glasshouse candles (so is my husband!) and it’s such a pleasure to deal with a great online shopping company like yours.  I was amazed at the speed of delivery of my order – I think I  placed my order late on a Friday and received it the following early Tuesday morning.  Being in WA I’m used to online orders taking a week or more – even when I’ve paid for Express – so it was a delightful surprise and another reason I’ll be returning to Scentiments again, and again (this is my second order I think) and investigating some of the other lines too.

I haven’t ordered any of the Glasshouse gift collections yet, but compiling products together like that is a wonderful concept (most shopping sites only offer such gift baskets when the Big Brand Name Company produces such items for Christmas, Valentine’s Day etc etc).  I will definitely be ordering a bunch of them come Aunties’ birthdays, a “just because” for best friends, and yes, Christmas!

Sorry to have babbled on so long, but I’m so thrilled with my Glasshouse goodies, your fabulous customer service and delivery, that I just had to say a big “THANK YOU & WELL DONE”.

With much appreciation,

Juliana, WA


Thanks for your great customer service.  Tina was thrilled with the scented candle, she received it Monday as you mentioned.  I am hoping to be ordering some more candles in the next few months as they make ideal gifts. It is good to deal with a business that goes out of their way to make ordering easy & convenient. Regards,
Steph, NSW

Hi,

I love my items and it was so fast and simple to order. I have told everyone I know about your great website and I will definitely be buying from you again. Thank you so much for stocking some great items!!

Andreana, QLD

Thank you for your email. 
 
I would like to say that I found your service to be very prompt and I hae enjoyed your products.
I would also like to say that I would buy products from you in the future.

Lynn, QLD

Thank you again for the express delivery! And being so helpful for me. I have received the item and it smells amazing! Thank you. And thanks for the bonus.

Look forward to doing business with you again.

Natalie, VIC

Great experience - super fast and a good price. Would definitely shop with you again!

Emma, NSW

I gave this as a present – they loved it!

Good service – everything GOOD!!! 

Thanks Again…

Linda, NSW

In reply to your email. I was very pleased with your service. My daughter-in-law in Melbourne was very happy with her gift.

Yes, I would certainly order from you again when the need arises. Also would be happy to recommend this site to my family

and friends.

Thank you,

Kerrie, TAS

Hi guys! Well firstly I have already posted a review in Facebook! I love the service I get every time I order my Glasshouse candles from you! Communication and customer service skills are down to a tee! So I am happy to give you a big 110% on the awesomeness scale!!! Love Mel

Melissa, TAS

Hi

As I don’t use face book I will reply via email.

Yes, I love your products and the last  items I bought are for Christmas gifts, so don’t know how the recipients will feel about them.

My sister loves the lemony fragrances so I am sure she will love the ones I bought for her.

Nearly everyone loves candles so I am quite happy the rest of the items will be well received.

The parcels always arrive in  good time, which means a short wait for impatient people!

Thank you for the excellent service you provide.

Heather, WA

I have just arrived home for lunch and my order was indeed delivered today and was waiting for me at the front door as per instructions. I have opened the box up and all is good, the candles smell amazing. In the future we will probably try some of the other scented candles. Thanks for your help and follow up on my order.

I think once we have our friends over around the pool with the candles burning you may get some more orders out of Alice Springs, we will certainly recommend you to our friends.

Maurice, NT

Very happy with the products!!! Was very happy with the service as I recieved the products faster then expected!! When I need more I will definately be shopping though your website again! 

Chantal & Graham, QLD

I was more than happy with my shopping experience. Also happy that I received free shipping. I can't go without my Tahaa candles.  They are seriously the only candles I can burn in my home and actually smell them from any room!  Just love them :-)

Tammie, WA

I just wanted to say my dealings with your company have always been amazing. From the first time I bought something I knew I would not need to ever bother about buying candles from another place again. Then I got the 10% off email and that was such a nice surprise. I would also like to say a special thanks to the gentleman who called me as I had left my postcode details off my address. These little things make such a difference when it comes to customer service and having them means your company will be around for a long time. As for the candles I am inlove with the water Lilly one and so happy I tried some of the other ones as they are amazing too. Thankyou so much for your great service and keep up the good work.

Andreana, QLD

I just wanted to say thank you very much, it was all delivered beautifully and I am very happy with the products I ordered

Thank you and Merry Christmas!

Romina, NSW

Yes I was extremely happy with your service. I actually could not believe how fast the order arrived. The delivery driver rang me on a Monday afternoon and I think I only ordered it on a Friday – this was exceptional as he was delivering that day in Broome in WA! Nothing ever gets delivered that quick! I don’t know how your company did it.

All of the goods arrived in good condition and having them gift wrapped made our Christmas giving so easy this year. I would definitely recommend your company and the services again.

Most impressed!

Brenda, WA

I think your range is great -particularly Acquiesse - and my orders arrive super fast.  I also loved your big moving sale recently.  It was a real sale - fantastic choices and prices.

Delwyn, VIC

As always, I was very happy with your prompt and friendly service.  Everyone was happy with their gifts (which is always a bonus) and they were delivered on time and in good order.

Good luck with your business in 2013.

Tracey, NZ

Love ordering products from yr website.  Very impressed with service on occasions that i have ordered.  Orders come very quickly I usually order around special occasions and stock up a little for myself as well at the same time.  I give items from your website as gifts and they are always well received and commented upon.  I particularly like your extensive range or sea style fragrances as candles and diffusers although i purchased a nice waterlilly soap last time as well.  The A Coast diffuser went to a dear work mate who now intends to order from your site.  The Thai candle went to a Thai friend who loves the fragrance.  I also like Mor products but I do tend to order those from the Mor website.  The Lily and orchid (purple tin) is my favorite.    Keep up the excellent service. It is great.  Thanks for all the great work you are doing to make our shopping experiences pleasurable.

Sharon, SA

As always your customer service is exemplary which is greatly appreciated as I live and work much of the year overseas and which I have done now for some 14 years. However your orders are always dispatched in a timely fashion and during the Christmas period you went to great lengths to ensure the delivery would be effected. Great work and many thanks.

David, SA

I received my order today. I am a late starter in online purchasing and found your web page very user friendly.

Very pleased with the products.

Thank you,

Barbara, SA

Thank you, everything was great.  My friend received the parcel really quickly and wasn't broken (as it has been with other companies in the past).
 
Thanks again for great service,

Jaye, QLD

In response to your email, I just wanted to write to you and let you know that the products I ordered for my christmas gifts were very much appreciated by my friends.

I was very happy with the service from you and look forward to buying from you soon.

Katherine, VIC

Thank you so much, it was a pleasure shopping with you and I would do it again in the future.

Claudia, VIC

Just a note to say your service is fantastic!  Delivery is prompt, you always have the stock I want and this time I noticed that delivery is free which is terrific.  I hope you continue to stock Glasshouse - I love it and I have recommended their products to many of my friends.

Best of luck expanding the business further!

Kylie, VIC

The parcel has been received by my girlfriend, and she likes it, although not as much as the Christmas edition.

Thanks for your assistance in getting it shipped to Singapore.

Next time Glasshouse Candles release a new candle, I will buy it from your fine company again!

Daniel Tai, SINGAPORE

I just love your Glasshouse soaps.  They are long lasting with delightful fragrance’s. So I order several at a time as they are not available here.

Thanking you

Lyn, QLD

I won't actually see my order until I return from overseas. However my experiences with your company have always been excellent and it seems you go out of your way to provide a very high standard of customer service.

This is important to me as I am usually working in some remote part of the world having done stints in PNG x 3, Afghanistan, Solomon Islands, East Timor, Mindanao in the Philippines and a small developing country called NSW.

I always look forward to opening the parcel(s) when I get home and love the way your products enhance the feeling of homeliness which is important given I am usually not home long enough before I have to go back somewhere where candles are used for lighting and diffusers are people who mediate tribal or religious warfare.

So overall - very well done and I will continue to be your customer.

David, SA

Got my parcel thank you. I really appreciate you following this up for me - excellent service!

Jennifer, QLD

Got my order today, very nice present while I was working! Thanks very much, will definitely order through you guys again!

Anita, NSW

 

To all at scentiments - my order arrived yesterday - thank you for your prompt service the candles and room diffuser are just beautiful - thank you again and you will be hearing from me when I run out !!!!!

Kay, VIC

Hey Guys

Got my order today, very nice present while I was working! Thanks very much, will definitely order through you guys again!

Cheers

Anita, WA

I just wanted to say thank you for, again, providing such good customer service.  I have been ordering products from you for years now and your focus on providing excellent customer service has never faultered.  Its a rare thing these day and you and your staff need to be complimented on it.

Tracey, NSW

hi would just like to thank you for the gorgeous candles and the super fast delivery iam a candle fanatic and will definitely be purchasing my candles from you from now on, thanks again donna
ps the candles smell divine.

Donna, NSW

Thank you,

I love all the products and have had a hard time parting with any of them for gifts.

The experience was great on all levels

Fiona, NSW

My wife and I are very happy with the service and the products that you sell, we have passed on your details to our friends and family and have purchased some of these candles in the past as gifts / presents.

Arthur, VIC

Thank you so much for prioritising and arranging express delivery for my order yesterday!

I really appreciate your thoughtfulness and my dear old mum will be very grateful too, major knee surgery and then a skin allergy to the medications in your 80’s isn’t much of a picnic!

Thanks again, we will most definitely be back again to restock in  a few months.

Kind regards, and enjoy your weekend.

Bronwyn, VIC

In reply to your email - I am always happy with the service, delivery, product and have recommended scentiments on numerous occasions.

Nelleka, VIC

Hi Scentiments, 

I received my order this morning and I just want to say thank you so much ! I absolutely LOVE those mini candles that you put in as well. I feel so spoilt, you definitely didn't have to do that ! 

My colleagues also loved the candles i purchased so I am sure I'll be making another purchase soon :) 

Thank you so so much ! Have a great afternoon :) 

Angie, VIC

Hi

Happy to answer.

The service is quick, packaging secure, good padding.

Very happy with the products, most will be used as gifts and will keep a couple for myself, very nice product.

Definitely will be ordering again, I don’t order that often but started  a few years ago with a different email address, then wanted to change my details and the phone was answered immediately when I rang. I placed an order just before Christmas and the products arrived the next day.

Definitely would recommend to family and friends.

Annie, VIC

Hello,

Yes. I loved your products, they were fabulous! the service was great & delivery was fast. I would defiantly recommend your store to friends & would purchase again. Thank you so much for great service & beautiful items :-)).

Cheers

Bettina, QLD

Hi Scentiments, 

I received my order this morning and I just want to say thank you so much ! I absolutely LOVE those mini candles that you put in as well. I feel so spoilt, you definitely didn't have to do that ! 

My colleagues also loved the candles i purchased so I am sure I'll be making another purchase soon :) 

Thank you so so much ! Have a great afternoon :) 

Angie, SA

Hello

Well to give you feedback. I loved the Passionfruit and lime candle and reordered. The coconut and lime was a nothing and would not get again. The other one is a gift so have not tried it, but I have ordered for me the caramel and vanilla.

Yes I was happy with service.

Cath, NSW

Hi there,

In the last month I've placed three orders with Scentiments.  I love the products you have and the fast courier delivery service is fantastic.

I am very happy with the Scentiments service - when I had to update the delivery address for my first order, this was actioned quickly following an email that I sent - thank you for making it so easy!

I will definitely order from you again and I wouldn't hesitate to recommend you to family and friends. 

Kind regards,

Viktoriya, NSW

 

Fantastic service and the product is the best I have ever purchased thank you so much.

Donna, NSW

I can purchase Glass House and Ecoya Candles anywhere and over the past 3 – 4 years have spent thousands of dollars, at least $400 a quarter on candles to fill the office with beautiful scents. I have bought in store and online. Because of where I live, online is more convenient.

I search for online stores that offer a great discount as I purchase so many at the one time – but then the postage is huge!

What I have found that sets Scentiments apart from all of the other online stores that I have purchased from is your CUSTOMER SERVICE.

You cant put a price on that.

You have now got a customer for life. I really appreciate the follow up and the professionalism and the prompt rectification of the issue I had with the coupon code.

I would love to see a sneaky discount though for any purchases over a certain amount or a free candle if you purchase 10+ something like that as this would encourage me to purchase a few more to reach the discount level.

Thanks again,

Cindy D, SA

Thank you for your extremely prompt delivery, received today.

 We're enjoying the French Oak Current tonight.

Vicki, VIC

Thanks so much, that’s great.  Im really happy with the service you guys provide,  you make gift shopping very easy.

Elizabeth, VIC

Hi 

I have ordered from you a couple of times. I recently bought my mothers something for mother day. It arrived before mothers day and was beautifully gift wrapped. I have also ordered for myself, products are always well packed and don't take long to be posted. I'm on your mailing list and love it when I see an email from you in the inbox. I will defiantly be ordering from you again. 

Amanda, WA

Many thanks for the wonderful delivery service, always so prompt.
 
Also, thanks you for the 2 samples.  We're road testing Santa Barbara this evening, very nice.
 
Have a great week.

Vicki, VIC

Thank you so much for the quick delivery it's even better than our store in Sydney normally I buy glasshouse candle from David jones but not anymore after dealing with your online store and your quick service and your special.

Once again I would like to thank you all for your hard work.

Sally, NSW

Hi Scentiments team,

I just received my candles and I am so excited! I can’t wait to go home and light one of my candles

I just want to say Thank you so much for stocking my favorite scented candle and for the fast delivery time!!

I will definitely be ordering more from you in the near future!

Meliha, NSW

Order delivered today. Magnificent service!!!

Many thanks

Denby, VIC

Hi there,

Happy with the fragrances and service. Speedy delivery which was great.

The wick is different to the previous ones & I preferred the old ones.

The candles seem to burn much quicker than the previous ones.

Many thanks 

Anne, NSW

Hi well what can I say my experience with SCENTIMENTS is by far the best online sale experience I've ever had, the staff were very friendly, prompt delivery , very honest and reliable I would highly recommend to ANY one wanting a smooth hassle free buying experience ( sorry I don't have Facebook but ur more than welcome to use this testimony on Facebook) cheers.

Dania, NSW

Thanks for the great service, loving my glasshouse diffusers. Definetely would recommend Scentiments to family an friends.

Rosie, VIC

Hi

I've just received my order. Thanks for the quick delivery. I will be recommending you to my family and friends. 

Monica, NSW